Floral Arrangements

Please add room temperature water to your arrangement upon receipt.
For lasting enjoyment, change water daily and trim stems at a diagonal angle.

You may expect to enjoy your cut flower arrangements for 3-5 days, provided they are properly cared for. If an arrangement does not last 3 days, we will be happy to replace the arrangement free of charge.

Orchid Plants

Please give two ice cubes or two shot glasses or a quarter cup of water to your orchid once per week.
Place in a well-lit room, away from direct sun light and drafts.
When all blooms have bloomed, cut stem to the roots, continue watering once a week and place orchid in direct sun light…then continue to enjoy its continued growth!

Orchid plants, with proper care, should continue to bloom for a minimum two (2) weeks. If an orchid plant does not last for 2 weeks, we will replace the plant free of charge.

Note: Please continue to care for the orchid as specified above. Once the flowers on your orchid are gone, trim the flowering stem down to 1″ above the orchid leaves. The orchid may bloom again in the coming season!

Cactus and Succulents
Place in bright light and let the soil dry out completely before adding water to your cactus or succulents. Indoors this can be about 3 weeks for succulents, and about 1 month for cactus. Do not let any water stand directly on the leaves of these plants

Candle and Vases

NO REFUNDS. Ovando will gladly exchange your unopened and unused item in its full retail value for shopping credit.

Exchange by store

Ovando gladly accepts returns of undamaged or defective merchandise as purchased in our retail stores or via our online boutique www.ovandony.com. We offer full exchange within 30 days of original purchase. Requests for exchange of merchandise purchased by cash or check must be accompanied by the original gift receipt. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

You can exchange your item at one of our two New York boutiques:

91 Christopher St
New York, NY 10014
212.924.7873

19 East 65th St.
New York, NY 10065
212.988.2600

Exchange item by mail
Return labels will be sent by request of the recipient by e-mail. If you wish to receive a return label, please e-mail the Ovando Retail Department at info@ovandony.com. The Retail Department will then e-mail you a printable version of the Return Label which can be printed conveniently from your home.

Upon receiving the Return Label, securely pack your merchandise in a box of your choice (you may also use the original package if possible). Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping costs. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
Mail your return/exchange to the following address:

Attention: Online Returns
90 Maiden Lane, Floor 4
New York, NY 10038

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.